Bryan Hamilton

Customer Service Professional  ·  Tech-Savvy Team Member

Profile

Reliable, customer-focused team member with hands-on experience across multiple fast-paced food-service and retail brands. I bring a strong work ethic, a calm demeanor during rush periods, and a genuine commitment to keeping operations smooth and guests satisfied. Behind the register, I also carry 25+ years of technical experience, from enterprise web platforms to large-scale CMS systems, so I learn new POS and digital systems quickly, troubleshoot basic tech issues, and adapt fast to whatever tools the team uses.

Experience

Team Member

Shake Shack · Wawa · Chick-fil-A · Dunkin' · ShopRite (meat department)

New Jersey

  • Built a strong foundation in fast-paced customer service and operations across multiple food-service brands.
  • Took and prepared orders accurately and efficiently; delivered orders to guests with a welcoming, attentive presence.
  • Handled cash and POS systems accurately; comfortable with digital ordering, kiosks and register workflows.
  • Kept shelves and cases rotated first-in, first-out; took ownership of cleaning tasks to keep the space safe and inviting.
  • Worked breakfast rushes, lunch floods and closing shifts: kept the line moving, the station clean and the team in sync.
  • Brought a genuine smile and positive attitude to every shift, putting guest satisfaction and team support first.

Founder & Lead Developer

The DJ Calendar, LLC, New Jersey

  • Build and operate a live event-discovery platform: scheduling, uptime and customer communication are daily work.
  • Comfortable with the digital tools retail teams use every day, from POS and ordering kiosks to scheduling apps, and quick to troubleshoot them.

Teacher & Lead Moderator

Facebook Groups, New Jersey

  • Lead moderator and educator for a 214K+ member global community; promoted to lead within one week.
  • De-escalate conflicts, keep the space welcoming and guide members day to day: people skills at scale.

Earlier Career

  • OUTFRONT Media, Web Application Developer, NYC metro
  • Cellebrite Digital Intelligence, Front-End Developer, Parsippany NJ
  • Jackson Hewitt, Web Developer, Jersey City NJ
  • NY Daily News, Web Developer / CMS operations, NYC
  • KPMG / BearingPoint, Web & database support, Montvale NJ